Privacy Policy for all users of Enablerz site.

    Enablerz Platform can be found at https://enablerz.co and also includes all of the subdomains, mobile applications, and any other media, location, application, etc. owned, managed, operated, etc. by Enablerz. When referring to the infrastructure in this Agreement, we will be collectively referring to them as the “Platform”.

    Enablerz respects your privacy and is committed to being transparent with you about how we handle personal information. Enablerz and each Coach or SME or Corporate or Individual or Service Provider (referred to as ‘Subscribers’ in this document) who provide and avail various services through Enablerz care about the confidentiality and security of your information. This policy applies to information collected through Enablerz platform when you interact with Enablerz, with Subscribers, with other users, and generally with our platform.

    This policy explains how Enablerz collects, uses, and shares information about you when you use the Enablerz Platform or otherwise interact with us.

    Enablerz is developed to allow experienced professional Coaches to connect with Corporates or individuals looking for Personalized Coaching or Group Coaching to meet their organizational or personal needs. This Privacy Policy applies when you access or use the services and tools offered through Enablerz, or otherwise interact with us. Your access to our Platform and use of our platform is also governed by our Terms of Use policy.

    Your information is received and controlled by Enablerz according to this Privacy Policy when you sign up for an account for providing or availing coaching services, any other services provided through our platform or otherwise use the platform.

    If you enroll for a service offered by a Subscriber through the Enablerz Platform, information about you and your activity in the enrolled service is received and may also be controlled by that Subscriber as described in this Privacy Policy.

    Each Subscriber is solely and independently responsible for its own privacy practices. No Subscriber is responsible for another Subscriber’s privacy practices. Also, Enablerz is not responsible for any Subscriber’s privacy practices.

    If you do not accept the terms of this Privacy Policy, and choose not to provide certain information required to provide you with various products and services offered on the Enablerz, then you may not be able to establish a User / Subscriber account or obtain those products or services.

    Please read this Privacy Policy carefully prior to accessing our platform and using our Services. If you have any questions, please contact us at: [email protected]

    Eligibility

    The user must be at least 18 years old or above to use the Platform, or, if you are below the age of 18, you must have your parent or guardian’s permission to use the Platform. Enablerz does not knowingly collect or store any personal information from or about children under the age of 13, and we will delete such information if we become aware that it has been submitted through our platform.

    Parents or guardians of a child under the age of 13, who believe that Enablerz might have any personal information of such a child, may submit a request to [email protected] for us to remove such information.

    Information Collected

    Enablerz is the controller of personal information that it collects and processes in connection with the use of Enablerz’s platform for various services. This includes personal information that you provide to us when you create an account on the platform, subscribe to a service, enroll a coach, purchase other services through our platform, etc.

    1. Enablerz directly collects information when you:
      1. sign up for a user/subscriber account and create a profile or account with Enablerz;
      2. Enroll as a Coach or Avail Coaching or SME sessions as a Corporate or Individual or any other services provided through the Enablerz platform;
      3. Send emails or messages to Enablerz, Admin, Coach, Corporate or Individuals
      4. Participate in surveys; and
      5. Participate in public forums, webinars, and other interactive experiences on or through our platform.

    Type of Information Collected

    1. Personal information such as your name, email address, phone number, and password.
    2. When you avail the services provided on Enablerz platform as a Subscriber, Enablerz will collect personal information relating to Subscription information such as your business and billing address, account information, data usage, dates of subscription, etc.
    3. In cases where we use third-party payment processors. For payments processed via our site, the third-party processor provides us with information related to the payment status of your account; this information includes your payment card type and last four digits, payment expiration date, zip code, approximate location based on IP address, country of origin, and any email address associated with the payment type. For security purposes, Enablerz does not collect or receive any sensitive payment information, such as your complete card number or authentication data. Our third-party payment processors are independent of Enablerz and have their own privacy processes. For additional information about how your payment information is processed and stored, we recommend that you review the applicable payment processor's Privacy Policy.
    4. In the case of online payment through a third party. Enablerz does not itself collect or store financial account numbers or identification issued by a governmental entity, employer, or other authority. Instead, if you choose to make a purchase on the Site, for example, a Subscription of Coach Services or Coaching tools based on your profile and requirement, you will be directed to Enablerz’s third-party payment processor and third-party ID verification service provider. If you do not wish to submit the required authentication or payment information, then you may not be able to avail of the services offered on the Platform. You will also need to provide certain payment-related information directly to our third-party payment processors, as described below.
      1. Subscriber Payment Information: Payment-related information about you, including your payment card type and last four digits, postal code, country of origin, payment expiration date, and any email address associated with the payment type. Further, we will collect certain personal information for tax purposes. This tax information may include your full name, address, and PAN or GST registration number. Few of these details are required even when you make the payments against an invoice raised by Enablerz in the absence of an online payment application
      2. Coach or corporate or an Individual Payment Information. To purchase a service through our Platform, you’ll need to provide us with certain personal information, such as your name, address, and information about the service you are purchasing. You may also need to provide certain payment-related information directly to our third-party payment processors, as described below.
    5. When you enroll as a Coach or SME to provide coaching or as a corporate or an Individual avail coaching service, or other services available through Enablerz Platform, your personal information relating to your participation such as Type of Coach, Level of coach, Coach certification, experience, Type and level of Coaching service, etc. will be collected.
    6. In the case of digital coaching tools services availed by you as a coach, You may allow our Platform to interact with third-party services (such as Social media platforms, Video conferencing platforms, etc). The information you allow Enablerz to access varies by service, and it is affected by the privacy settings you and those that you are connected with establish while using such services. Third-party services are operated, controlled, and maintained by third parties not operated, controlled, or maintained by Enablerz. We recommend that you read the terms of use and privacy policies of those third-party services to understand how they collect, use, and share your personal information with us or other third parties.
    7. You may choose to provide us with other personal information. For example, we may collect your name, email address, and other personal information when you fill out a survey, participate in an Enablerz sponsored event, contest or promotion, request customer support, or otherwise communicate with us.
    8. We automatically collect certain information from your interactions with our Platform
      1. Enablerz logs usage information when you visit and use our platform. This information may include IP address, browser type, operating system, and other information about the use of our platform, such as the pages you viewed when you viewed them, and links that were clicked.
      2. Enablerz may collect information about you through the use of cookies and other similar technologies. Cookies are pieces of data in the form of text files that your browser stores on your hard drive and sends back to us when making requests, and similar technologies.
      3. We may receive and process information about your approximate location. For example, we may be able to determine your approximate location from your IP address and other information about you. Enablerz does not ask for or track any precise location-based information.
    9. Enablerz also partners with third parties to help us track and understand your activity on the platform, how you interact with Enablerz’s social media, and how you find or may be referred to the Enablerz Platform. Individuals may separately use Tracking Technologies or ask feedback at intervals within their sessions and email communications to understand your activity within a session and how they find or may be referred to services on the Enablerz Platform.

    How Your Information Is Used

    The primary purpose of collecting and using your personal information is to provide you with a smooth, efficient, and customized experience, for customer support, advertising and marketing communications, research, and service development, and to keep our platform and users safe and secure.

    1. Enablerz uses information, including Personal Information, to carry out the following purposes:
      1. To provide our services: We use personal information that we collect about you to allow you to access our Platform, and to provide you with the services you request.
      2. For customer support: We use personal information to investigate, respond to, and resolve customer queries, send you technical notices and security alerts, and provide other support and administrative services.
      3. Operate and improve the Platform: This includes creating and improving features that support the Enablerz users and enable usage at scale. This also includes personalizing the platform, to ensure your experience is tailored to your interests and needs.
      4. Develop and maintain the security and performance of the Platform: This includes tracking downtime on the Platform and creating software solutions, detecting violations of the Policies and Terms of Service, and monitoring uses, misuses, and potential misuses of the Platform.
      5. For marketing communications: We use personal information to develop targeted advertising both on and off our Platform about our services and to communicate with you about our products, services, offers, and promotions, including making recommendations about Enablerz you may be interested in. Marketing to you about our offerings, programs, news, and related products and services of Enablerz or affiliates, and as permitted under applicable law, sending you communications about products or services of selected business partners that may be of interest to you.
      6. Communicate with you: This includes answering your questions and notifying you of platform maintenance and updates.
      7. For research and service development: We use personal information to conduct market research and to develop new services in order to provide you with better UI/UX, features, functionalities, products, and services as required by the users including but not limited to how coaching sessions are conducted online, with the goal of improving sessions outcomes.
      8. For Data Analytics: Performing analytics to evaluate access to and performance in courses and course-related products and services and to report aggregate usage information (not Personal Information) to business partners and external audiences.
      9. For legal and security purposes: Responding to any applicable legal process; and investigating, preventing, or taking action regarding illegal activities, suspected fraud, security or technical issues, or to protect the rights, property, or safety of Enablerz, Subscribers, or others, and as otherwise required by applicable law.
      10. For Additional purposes: Enablerz or Subscribers may also seek your consent for additional uses of information, including Personal Information, and will use it only for the purpose described to you. All use of Personal Information is subject to applicable law.

    How Your Information Is Shared

    Enablerz only shares your personal information with third parties under the circumstances described below. We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration.

    With Subscribers who is a Coach or SME

    1. When you enroll for any services provided on the Enablerz Platform, we share certain personal information about you (“Coach information”) with the Corporate or Individuals or coachee to allow them to provide you with their services. The set of personal information that we share is limited to the following:
      1. Account information, including your name and email address
      2. Purchase information, including the amount paid, your address, and other billing information (but never your complete card number, which we also don’t get)
      3. IP address
      4. Information about your participation in the services, including the service you enrolled in, completion status, progress, certificates, and ratings provided by you
      5. Any messages you exchange with the Admin, Coach or others through Enablerz

    Enablerz will only provide Coaches’ data to a Subscriber (Corporate or Individuals or coachee) upon the purchase of the services provided by the Subscriber.

    Enablerz does not disclose any other types of personal information about Coaches to Subscriber(Corporate or Individual or Coachee). Coaches assume full responsibility for the disclosure and use of any other personal information the Coach chooses to disclose to any Subscriber (Corporate or Individuals or coachee) or other users, which at all times shall be subject to the terms of this Privacy Policy and our Terms of Use.

    With Coachee and Other Users

    All of the information that you share or content that you publish in your bio, posts, comments, or other public portions of our Platform becomes public information. Because this information is publicly available, we cannot control how others treat it. We ask you to exercise care in deciding what personal information you choose to share and refrain from sharing your sensitive personal information and those of others.

    With Integrated Services

    When you choose to integrate third-party services with our Platform, your personal information may be shared with these third parties. We recommend that you read the terms of use and privacy policies of those third-party services to understand how they collect, use, and share your personal information.

    With Service Providers

    We may share personal information with vendors, consultants, payment processors, and other service providers that provide us with certain services and process personal information on our behalf. These services may include providing customer support, performing business and sales analysis, supporting our platform functionality, facilitating payment processing, and supporting contests, surveys, and other features offered on our Platform.

    These service providers are not permitted to use your personal information for any other purpose, and their use of such personal information will be subject to appropriate confidentiality and security measures.

    With Business Partners

    We sometimes partner with third parties to offer you events, promotions, contests, and other programs. To participate in these offers, you may be required to provide your email address and other personal information. We will only share your email address and other personal information with a business partner when you expressly authorize us to do so.

    With Advertising and Analytics Partners

    We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.

    With Affiliates

    We may share personal information with our parent, affiliates, and other companies under common control and ownership, subject to the terms of this Privacy Policy.

    We may also share your personal information in connection with a substantial corporate transaction, such as a sale of our business, a divestiture, merger, consolidation, or asset sale, in the event of bankruptcy, or in preparation for any of these events. Any other entity that buys us or becomes part of our business will have the right to continue to use your personal information, but only in the manner set out in this Privacy Policy unless you agree otherwise.

    Legal Disclosures

    1. Enablerz may be required to disclose personal information if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to:
      1. comply with applicable laws, regulations, court orders, government, and law enforcement agencies' requests
      2. protect and defend Enablerz’s or a third party's rights and property, or the safety of Enablerz, our users, our employees, or others
      3. prevent, detect, investigate, and take measures against criminal activity, fraud, and misuse or unauthorized use of our Platform and/or to enforce our Terms of Use or other agreements or policies

    To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.

    Accessing, Updating, and Deleting Your Personal Information

    You can access and update certain personal information about you by visiting your User Profile.

    If you believe that any personal information, we are holding about you is incorrect or incomplete, we will work with you to make corrections deemed necessary. Note that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    If you’d like Enablerz to delete your account or delete personal information it holds about you, you can submit a deletion request to [email protected]. Note that when we delete your account, personal information that you have shared with others (for example, through comments or an intake form) may still be visible. Enablerz will also retain certain personal information about you where reasonably necessary to comply with our legal obligations or for our legitimate business purposes.

    Controlling Promotional Communications

    You can opt out of receiving some or all of our promotional communications through the unsubscribe link in the email or by emailing [email protected].

    If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Platform or receive any communications from us (except for those that are legally required), please mail us at [email protected] to have us delete your account.

    Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.

    Controlling Cookies and Similar Technologies

    Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Note, however, that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our Platform that require cookies to function.

    STORAGE & SECURITY

    Enablerz stores information, including Personal Information, on its own servers and also on servers of companies that Enablerz hires to provide services. In each case, information may be stored in countries where Enablerz operates, and in countries where Enablerz’s service providers operate. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you acknowledge that Enablerz may transfer, process and store your personal information in the any of the countries where Enablerz’s or Enablerz’s service provider’s servers are located, the privacy laws of which may be considered less strict than those of your region.

    Enablerz controls its own copy of information collected through the platform and has an information security program designed to protect information in its possession or control. This is done through a variety of privacy and security policies, processes, and procedures. Enablerz uses administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the information that it collects, receives, stores, or transmits. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure; and therefore, Enablerz cannot guarantee its absolute security. While we work hard to ensure the integrity and security of its network and systems, Enablerz cannot guarantee that its security measures will prevent "hackers" or other unauthorized persons from illegally accessing or obtaining information.

    If Enablerz learns of a security breach involving its copy of your Personal Information, Enablerz may attempt to notify you electronically so that you may take appropriate protective steps. By using the Enablerz platform or providing Personal Information to Enablerz, you agree that Enablerz can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Platform. If a security systems breach occurs, Enablerz may post a notice on the Enablerz homepage www.enablerz.co or elsewhere on the Enablerz platform and may send an email to you at the email address associated with your Enablerz account. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.

    Information Security

    Enablerz uses a range of security measures to protect your personal information. We use encryption in the transmission of financial information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. However, no method of data transmission or storage system is absolutely secure, and we cannot guarantee that your personal information will not be accessed, disclosed, altered, or destroyed in the event of a breach of any of our security measures.

    Where we have given you (or where you have chosen) a password to access certain parts of our Platform, you are responsible for protecting this password and keeping it confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone. If you believe your password or the security of your account has been compromised, you should change your password immediately and mail [email protected] with any concerns.

    Delete account and Personal Information

    To request the deletion of your Enablerz account and Personal Information, choose the option “Delete Account” from your “User Settings”. Because deletion is a permanent action and cannot be reversed, we may ask you to complete a process that aims to confirm your authority to manage the account affected by your request.

    1. With respect to your Enablerz account, Enablerz will permanently:
      1. deactivate your account,
      2. remove the active profile,
      3. retire your username, and
      4. remove you from Enablerz email lists.

    With respect to your Personal Information, Enablerz will permanently delete your account profile Personal Information from the Platform.

    To the extent that Enablerz associates the information that enablerz collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your Enablerz account profile. By erasing the Personal Information in your account profile, the remaining information about your activity on the platform will no longer be associated with you, except as noted below.

    These changes will be applied to data stores that are used for operation of the Platform including course administration by Subscribers.

    Exceptions:

    1. Deletion will not apply to historical activity logs or archives unless and until these logs and data naturally "age-off" the Enablerz system.
    2. Enablerz does not track or index every time or every place on the Enablerz Platform when or where a student may volunteer Personal Information, so neither Enablerz nor Subscribers will be able to help you locate or manage all such instances. Enablerz encourages you to use discretion before voluntarily sharing your Personal Information on the Platform
    3. Enablerz will archive course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives are used to produce encrypted research data packages for Subscribers, and Personal Information may not be deleted from research data packages retained by Subscribers.
    4. Enablerz and each applicable Subscriber cannot always delete records of past interactions and transactions. For example, records relating to previous purchases on the Platform must be retained for financial reporting, audit, and compliance reasons.
    5. Enablerz and each Subscriber will retain and use Personal Information as necessary to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law.

    Data Retention

    Enablerz will retain your Personal Information for as long as your account is active or as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with Enablerz’s legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. If you enroll in a Subscriber’s course, such Subscriber may also retain your Personal Information for as long as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. Upon your request that Enablerz delete/deactivate your account and delete your information, enablerz will follow the process described above, including without limitation archiving your course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives will be used to produce encrypted research data packages for Members, and each such Subscriber may also keep and use course data for scientific research.

    Changes to Our Privacy Policy

    We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices, as we may review and update our processes from time to time.

    If we make a change that, in our sole discretion, is material, we will notify you through email, by posting a notification on our platform, or as required by law. Unless otherwise stated, changes to this Privacy Policy will take effect immediately as of the date it is posted. By continuing to use our Platform after Privacy Policy changes go into effect, you agree to be bound by the revised Privacy Policy.

    Contact Us

    If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, or if you would like to exercise your rights described in this Privacy Policy, please contact us at: [email protected]